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Enjoy the Benefits of:
•Easily & Reliably Dialing
•PreLoad Call Lists & Screen Pops
•Utilize Voice Messaging & Call Waiting
•Call Forwarding & Transfer
•SMS/Instant Messaging
•Mobile App Integration
•Post Call Analytics with Reports & Dashboards
•Increased Return on Investment & Cost Savings Simple Business Continuity
Integrate your CRM, Email & Digital Marketing Efforts across 300 Platforms.
Get the service that will intelligently route calls through the Internet so you get the clearest call quality.
Our Business Communication Providers
Whether you want to connect 1 or 1 million users, we have your back. As a TCG Partner we are with you every step of your journey.
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Vonage CRM WhitePages
Understand how integrating a softphone into your CRM increases Return On Investment
According to the Dimension Data study, only 8.4 percent of companies have all their customer channels connected.
6 Ways To Make UC Integration Pay Off In Productivity
Article Highlights
A good read for:
• Customer Experience Leads
•IT managers
•Key Decision-Makers
Understand how to
•How to improve productivity to gain more efficiency, and what happens if you can’t fix the problem
•The top 3 areas particularly sensitive to the productivity gap
•Connecting SoftPhones that can provide integrations that empower a new kind of contextual productivity
•6 key factors to consider when looking to choose or upgrade unified communications
Salesforce & Vonage: The Perfect Combination for Service
Article Highlights
A good read for:•CTOs and CIOs
•Small- and medium-sized business owners
•Salesforce administrators
•IT managers
•Contact Center agents and administrators
Discover
•The role CX plays in differentiating your company
•The importance of contextual, omnichannel communication in customer service
•Why you should want to integrate your contact center with Salesforce
•How Vonage + Salesforce can save you money and increase customer satisfaction
•How to integrate your contact center with Salesforce
Reimagining Financial Services
Article Highlights
A good read for:
• Small Business Owners
•IT managers
•Chief digital officers
Learn about
•How to create outstanding customer experiences
•How to improve operational effiiciencies
•How you can use newer technologies like speech recognition, sentiment analysis, and bots
•Offer engaging and superior customer experiences at scale
•How to ensure the highest standards of security and compliance
Vonage Client Testimonials
Learn about practical use cases with an integrated soft phone
The Canadian Cancer Society Uses Vonage to Create an Omni-Channel Engagement Center
Challenge
At a time when many charities were experiencing declining support, the Canadian Cancer Society in Saskatchewan (CCSSK) had to find a way to overcome the odds and continue to increase funding.
Solution
Vonage Contact Center for Salesforce
Results
Supported by technology from Vonage and Salesforce, CCSSK opened a new Omni-Channel Engagement Center from which they operated. By using Vonage Contact Center for Salesforce, the organization saw a 30% uplift in participant retention and 70% increase in pledge numbers with an overall increase in fundraising of 225%.
Enabling JustGiving to Grow its Services Globally
Challenge
With a team in Sydney and ongoing expansion in the Asia-Pacific region, JustGiving needed technology that can be scaled at any time to meet customer demand.
Solution
Vonage Contact Center for Salesforce
Results
Global scaling with ease and efficiency; Salesforce integration with Vonage Contact Center; Better advisor experience, including call recording for advisor training; Fast Outbound calling for proactive customer care; Case-based management and improved workflow
Gett: Driving Growth in Global Ride-Sharing with Vonage SMS and Voice
Challenge
As Gett expanded into multiple countries and regions, it was clear that communications needed to be unified through a single vendor that offered a highly reliable platform and excellent customer support. Also, the company was concerned with cybersecurity and the threat of privacy breaches in voice communications.
Solution
Vonage SMS and Voice APIs
Results
Vonage became Gett's one and only access and management point for SMS across multiple geographies, providing an increased level of confidence while expanding into new territories. The Vonage Voice API enabled private voice communication to protect drivers' and riders' personal information.